ERROR:
The virtual tour viewer can't get a WebGL context in your browser — either because WebGL isn't supported, is disabled, or is blocked by hardware/driver issues.
Common causes and fixes, roughly in order of likelihood:
- Hardware acceleration disabled in the browser
- Chrome: chrome://settings → System → enable "Use hardware acceleration when available"
- Firefox: about:preferences → General → Performance → uncheck "Use recommended performance settings" → enable hardware acceleration
- Restart the browser after changing this.
- Check WebGL is actually working
Go to https://get.webgl.org/ in the same browser. If that fails too, it confirms it's a browser/system issue, not your krpano project.
Also check chrome://gpu (Chrome) — look for "WebGL: Hardware accelerated." If it says "disabled" or "software only," that's your problem.
- Outdated or blocked GPU drivers
Some browsers blocklist certain GPU drivers known to be buggy. Updating your graphics drivers often fixes this.
- Browser flags or enterprise policy
Check chrome://settings/content/all or about:config (Firefox, search webgl.disabled) to make sure WebGL isn't explicitly disabled.